The role involves managing a team to troubleshoot issues and ensure services meet committed SLAs through monitoring MTTR and reducing long outages
Job Summary
The role involves managing a team to troubleshoot issues and ensure services meet committed SLAs through monitoring MTTR and reducing long outages.
Candidates must possess strong analytical skills to explore structured and unstructured data, converting insights into actionable business recommendations.
The position requires effective coordination with customers and external resources to resolve complaints and optimize organizational synergy.
Matching Summary
The role involves managing a team to troubleshoot issues and ensure services meet committed SLAs through monitoring MTTR and reducing long outages.
Skills & Requirements
Must-have
Supervision level minimum of 2 years
Bachelor's degree in Telecommunication or IT
Deep understanding of Indosat product knowledge
Experience with Fixed Phone and M2M services
Proficiency in Microsoft Office applications
Nice-to-have
Helpdesk/Contact center certified
Professional level English proficiency
Public speaking and presentation capability
Natural curiosity for solving complex problems
Good negotiation skills
Key Requirements
Minimum bachelor's degree from reputable university
Supervision level experience (minimum of 2 years)
Medium expertise in internal Helpdesk/Contact center applications
Advance knowledge in MIDI and fixed-line telephony products