Assistant Customer Relations Manager At Accounting / Audit

HSBC Life

On-site
Customer complaint resolution
Root cause investigation
Service quality assessment
At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region

Job Summary

  • At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
  • We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.
  • We harness the latest data and technology solutions to achieve meaningful outcomes for our clients.

Matching Summary

At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Skills & Requirements

Must-have

  • customer complaint resolution
  • root cause investigation
  • service quality assessment
  • process improvement suggestions
  • stakeholder liaison

Nice-to-have

  • customer-centric approach
  • dynamic and innovative workplace
  • continuous professional development
  • inclusive and diverse environment

Key Requirements

  • University Graduates
  • Prior experience in customer services
  • Complaints handling in insurance or finance
  • Insurance and employee benefits background
  • License of Long Term Business
  • Proficient in English, Cantonese and Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter