Director, Customer Experience, Global Business Services (gbs)

AstraZeneca

**
Extensive experience in gbs ecosystems
Hands-on experience with enterprise cx platforms
Ability to drive change without direct authority
** AstraZeneca is seeking a Director of Customer Experience for its Global Business Services division, aiming to enhance customer perception and advocate for impactful service delivery. The role requires extensive experience in customer experience strategies and scalable implementations within complex organizational structures. **

Job Summary

  • The Director, Customer Experience plays a pivotal role in enhancing customer perception and advocacy.
  • This position is crucial for converting customer insights into actionable plans that drive measurable business outcomes.
  • AstraZeneca fosters a collaborative environment where colleagues are encouraged to challenge the status quo and innovate.

Matching Summary

Match Score: 75

** AstraZeneca is seeking a Director of Customer Experience for its Global Business Services division, aiming to enhance customer perception and advocate for impactful service delivery. The role requires extensive experience in customer experience strategies and scalable implementations within complex organizational structures. **

Skills & Requirements

Must-have

  • Extensive experience in GBS ecosystems
  • Hands-on experience with enterprise CX platforms
  • Ability to drive change without direct authority

Nice-to-have

  • Strong understanding of CX data structures
  • Ability to influence senior leaders
  • Good written and verbal communication skills

Key Requirements

  • 5 – 10 years of experience in similar roles
  • Proven track record of developing CX operating models
  • Experience in customer journey mapping

Work Rights

Not specified

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