Customer Support Team Lead

Jobgether

India
On-site
Lead and develop customer support team
Ensure high service quality standards
Implement performance improvement processes
This role is a key leadership position within a fast-growing, remote-first organization focused on delivering exceptional customer experiences across multiple health and wellness brands

Job Summary

  • This role is a key leadership position within a fast-growing, remote-first organization focused on delivering exceptional customer experiences across multiple health and wellness brands.
  • You will be responsible for leading and developing a customer support team, ensuring high service quality, operational efficiency, and strong customer satisfaction.
  • The role requires a hands-on leader who can coach agents, monitor performance, and implement improvements that directly impact customer retention.

Matching Summary

This role is a key leadership position within a fast-growing, remote-first organization focused on delivering exceptional customer experiences across multiple health and wellness brands.

Skills & Requirements

Must-have

  • Lead and develop customer support team
  • Ensure high service quality standards
  • Implement performance improvement processes
  • Monitor agent performance metrics
  • Collaborate with internal stakeholders

Nice-to-have

  • Experience in remote-first environments
  • Strong people management skills
  • Data-driven decision making approach
  • Focus on customer retention strategies
  • Dynamic and performance-oriented mindset

Key Requirements

  • Experienced support professional
  • Leadership experience required
  • Team management capability

Work Rights

Not specified

Tailored Resume

Cover Letter