Senior Technical Account Manager

NiCE

Tokyo, Japan
Nice-flex hybrid (2 days in-office, 3 days remote)
5+ years in technical service role
Modern cloud contact center knowledge
Proven technical problem-solving skills
NiCE is seeking a Senior Technical Account Manager in Tokyo, Japan, to serve as a strategic advisor and primary contact for key customer accounts, ensuring they gain maximum value from the company's cloud contact center solutions. The ideal candidate should have extensive experience in technical roles, strong problem-solving skills, and a customer-centric approach

Job Summary

  • The Senior Technical Account Manager acts as a strategic advisor to ensure key customers receive maximum value from NICE products.
  • This role requires developing deep partnerships, driving customer retention, and providing technical guidance on complex issues.
  • Candidates will benefit from a hybrid work model offering flexibility with two days in the office and three days remote.

Matching Summary

Match Score: 85

NiCE is seeking a Senior Technical Account Manager in Tokyo, Japan, to serve as a strategic advisor and primary contact for key customer accounts, ensuring they gain maximum value from the company's cloud contact center solutions. The ideal candidate should have extensive experience in technical roles, strong problem-solving skills, and a customer-centric approach.

Skills & Requirements

Must-have

  • 5+ years in technical service role
  • Modern cloud contact center knowledge
  • Proven technical problem-solving skills
  • Strong analytical and troubleshooting abilities

Nice-to-have

  • Networking and VoIP technology exposure
  • Telecommunications architecture understanding
  • PBX, Carriers, SIP, and VoIP knowledge
  • Early adopter mindset with friendly demeanor

Key Requirements

  • 5+ years experience in software or telecommunications
  • Experience with modern cloud contact centers
  • Demonstrated technical problem-solving proficiency

Work Rights

Not specified

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