Customer Success Manager Public Sector - Core Cloud

Salesforce

6+ years experience in cloud environments
Experience with saas platform management
Ability to communicate at executive level
Act as a strategic partner and trusted advisor to Signature Success customers, aligning their business goals with Salesforce capabilities

Job Summary

  • Act as a strategic partner and trusted advisor to Signature Success customers, aligning their business goals with Salesforce capabilities.
  • Provide proactive guidance on solution optimization and navigate critical peak events to ensure operational excellence.
  • Support communication during high-severity incidents while advocating for customer resolution and managing expectations.

Matching Summary

Act as a strategic partner and trusted advisor to Signature Success customers, aligning their business goals with Salesforce capabilities.

Skills & Requirements

Must-have

  • 6+ years experience in Cloud environments
  • Experience with SaaS platform management
  • Ability to communicate at executive level
  • Fluent in both Italian and English
  • Technical consulting or solution architecture background

Nice-to-have

  • Salesforce Core platform experience
  • Salesforce product certifications
  • Public Sector customer experience
  • Enterprise-level customer engagement
  • Proactive risk mitigation skills

Key Requirements

  • 6+ years of Cloud environment experience
  • Fluency in Italian and English languages
  • Experience leading cross-functional teams
  • Background in Customer Success or Technical Consulting

Work Rights

Not specified

Tailored Resume

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