Coordenador De Operações Outsoucing

Xerox Corporation

Anápolis, Goiás, Brazil
**
Client relationship management
Service level agreement (sla) delivery
Outsourcing contract management
** Xerox is seeking a Coordenador de Operações Outsourcing in Anápolis, Goiás, responsible for managing client relationships and ensuring the delivery of outsourcing and facilities management services. The role focuses on maintaining service level agreements, enhancing customer satisfaction, and driving business growth through effective service delivery. **

Job Summary

  • The role is responsible for managing client relationships and ensuring the delivery of outsourcing services meets contracted Service Level Agreements.
  • Success in this position requires maintaining high customer satisfaction while delivering services within specific cost targets to drive profit and revenue growth.
  • The incumbent will work as part of a service delivery team aligned with customers, focusing on productivity improvements and developing strong professional networks.

Matching Summary

Match Score: 75

** Xerox is seeking a Coordenador de Operações Outsourcing in Anápolis, Goiás, responsible for managing client relationships and ensuring the delivery of outsourcing and facilities management services. The role focuses on maintaining service level agreements, enhancing customer satisfaction, and driving business growth through effective service delivery. **

Skills & Requirements

Must-have

  • Client relationship management
  • Service Level Agreement (SLA) delivery
  • Outsourcing contract management
  • Customer satisfaction management
  • Cost target adherence
  • People management across multiple sites

Nice-to-have

  • Productivity improvement initiatives
  • Service transformation experience
  • Business growth contribution
  • Strong professional networking skills
  • Employee development capabilities

Key Requirements

  • Graduate degree or equivalent business experience
  • Experience in facilities management or outsourcing
  • People management responsibilities across multiple locations

Work Rights

Not specified

Tailored Resume

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