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Appriss Retail is seeking a Vice President of Customer Success to lead their Customer Success organization, focusing on customer retention, growth, and advocacy within a B2B SaaS environment. The role requires extensive experience in customer success leadership, particularly in the retail sector, and emphasizes commercial accountability and multi-stakeholder engagement.
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Job Summary
Lead an established, high-performing CS organization to drive customer retention, growth, and advocacy across a complex enterprise retail portfolio.
This role has full accountability for the customer lifecycle, from implementation handoff through renewal, and reports directly to the Chief Customer Officer.
Appriss Retail offers a competitive and comprehensive benefits package designed to support your well-being at work and beyond, including multiple medical plan options, dental and vision coverage, and a 401(k) with company match.
Matching Summary
Match Score: 75
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Appriss Retail is seeking a Vice President of Customer Success to lead their Customer Success organization, focusing on customer retention, growth, and advocacy within a B2B SaaS environment. The role requires extensive experience in customer success leadership, particularly in the retail sector, and emphasizes commercial accountability and multi-stakeholder engagement.
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Skills & Requirements
Must-have
Customer retention and growth
Enterprise retail portfolio management
Executive-level customer engagement
Cross-functional collaboration
B2B SaaS Customer Success leadership
Nice-to-have
AI-first organization
PE-backed environment
Customer advocacy programs
Key Requirements
8+ years in Customer Success leadership
Experience working directly with retail organizations
Demonstrated impact on GRR and NRR
Experience managing managers and building CS structure