Associate, Support Operations (videoroom Tech)

Capital One

Chicago, IL, United States
Base: $74,200 - $84,700; bonus/equity: performance...
Fully remote
Audio visual support
Zoom and zoom room platform
Digital signage platform
Perform a variety of tasks to ensure Audio Visual, Zoom, Digital Signage and Cafe platforms are fully operational

Job Summary

  • Perform a variety of tasks to ensure Audio Visual, Zoom, Digital Signage and Cafe platforms are fully operational.
  • Provide onsite customer support for a geographically dispersed enterprise workforce, responsible for technology support operations including end user support, IT incident management, and change management.
  • This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

Matching Summary

Perform a variety of tasks to ensure Audio Visual, Zoom, Digital Signage and Cafe platforms are fully operational.

Salary

Base: $74,200 - $84,700; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Audio Visual support
  • Zoom and Zoom Room Platform
  • Digital Signage Platform
  • IT incident Management
  • Endpoint and Infrastructure support
  • Onsite customer support

Nice-to-have

  • Excellent customer service skills
  • Quick decision making skills
  • Manage up effectively
  • Collaborate well with peers
  • Architectural and Wiring Drawings
  • Room control systems experience

Key Requirements

  • 1 year Technical Operations experience
  • 1 year IT systems and infrastructure experience
  • 1 year desktop platforms and OS experience
  • 1 year incident management and reporting tools experience
  • High School Diploma, GED, or equivalent certification

Work Rights

Not specified

Tailored Resume

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