SOCi is seeking a Strategic Customer Success Manager to drive long-term success for large, strategic clients using AI-powered marketing solutions
Job Summary
SOCi is seeking a Strategic Customer Success Manager to drive long-term success for large, strategic clients using AI-powered marketing solutions.
The role involves acting as the lead point of contact for complex accounts, anticipating needs, and collaborating with sales and product teams to maximize value.
Candidates will receive comprehensive benefits including health insurance, dental, vision, a 401(k) match, and flexible paid time off in a hybrid work environment.
Matching Summary
SOCi is seeking a Strategic Customer Success Manager to drive long-term success for large, strategic clients using AI-powered marketing solutions.
Salary
Base: $90,000 - $120,000 CAD; Bonus/Equity: Variable compensation included; Benefits: Comprehensive package with health, dental, vision, and 401(k) match
Skills & Requirements
Must-have
5+ years customer success experience
SaaS or technology-based company background
Enterprise client portfolio management
Gainsight or Salesforce proficiency
Complex multi-divisional customer handling
Nice-to-have
Strong empathy for customers
Passion for revenue and growth
Solution-oriented mindset
Cross-functional collaboration skills
Agile environment adaptability
Key Requirements
Bachelor's degree in Business Administration, Marketing, Communications, or related field
5+ years proven experience in customer success or account management
Experience serving enterprise clients in SaaS or technology sectors