Oversee designated community spaces to ensure a healthy, responsive, and high-quality member experience
Job Summary
Oversee designated community spaces to ensure a healthy, responsive, and high-quality member experience.
Partner cross-functionally with Product, PMMs, Adoption Marketing, Marketing, Customer Success and Support teams to align community initiatives with GTM and adoption strategies.
This role is ideal for someone who thrives at the intersection of customer engagement, program management, and cross-functional collaboration.
Matching Summary
Oversee designated community spaces to ensure a healthy, responsive, and high-quality member experience.
Salary
Base: $87,300 - $167,250 annually; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Community program management
Customer engagement strategy
Cross-functional collaboration
Community health monitoring
Program success metrics tracking
Online community moderation
Nice-to-have
AI-powered tools utilization
Influencing product strategy
Activating community advocates
Navigating enterprise scale initiatives
Key Requirements
5+ years experience
Enterprise B2B SaaS experience
Experience in large, matrixed organizations
Demonstrated success managing community programs
Strong program and project management skills
Ability to analyze engagement and business performance metrics