Service Desk Analyst I (2-4 Years Of Exp & Only Bangalore Candidates)

Atkinsrealis

Bangalore, India
Not specified; discretionary bonus program availab...
Hybrid
2-4 years of service desk experience
Windows and office 365 proficiency
Active directory and sccm knowledge
The Global Service Desk serves as the central point of contact for reporting incidents and providing first-level IT support to AtkinsRéalis end-users

Job Summary

  • The Global Service Desk serves as the central point of contact for reporting incidents and providing first-level IT support to AtkinsRéalis end-users.
  • Analysts are expected to identify, troubleshoot, and resolve IT issues using defined scripts while adhering to strict KPIs and ITIL frameworks.
  • The role offers comprehensive benefits including premium medical insurance, generous annual leave, and opportunities for remote work outside the country.

Matching Summary

The Global Service Desk serves as the central point of contact for reporting incidents and providing first-level IT support to AtkinsRéalis end-users.

Salary

Not specified; Discretionary bonus program available; Comprehensive life and medical insurance included

Skills & Requirements

Must-have

  • 2-4 years of Service Desk experience
  • Windows and Office 365 proficiency
  • Active Directory and SCCM knowledge
  • Citrix and SharePoint 2010 skills
  • Shift work availability Monday to Sunday
  • Strong troubleshooting and analytical thinking

Nice-to-have

  • Multi-cultural environment experience
  • ServiceNow work management system
  • Mobile device support (iPhone, iPad, Mac)
  • Excellent customer service attitude
  • French language capability
  • Fast-moving enterprise IT experience

Key Requirements

  • 1–5 years of IT Service Desk experience
  • Must be based in Bangalore, India
  • ITIL v3 Foundation Certification (Good to Have)
  • MS-CIT Certification or similar (Good to Have)

Work Rights

Not specified

Tailored Resume

Cover Letter