Job 26049842

Marriott

Not specified (assumed to be primarily onsite)
Process guest check-ins and verify identity
Secure payment prior to issuing room key
Balance and drop receipts daily
Marriott is seeking a front desk associate for Renaissance Hotels, responsible for processing guest check-ins, managing accounts, and addressing guest needs while ensuring adherence to company policies. The ideal candidate will have at least one year of related and supervisory experience, along with a commitment to delivering exceptional customer service

Job Summary

  • The position involves processing all guest check-ins, verifying identity, and securing payment before issuing room keys.
  • Employees are expected to accommodate guest requests, follow up on their satisfaction, and assist individuals with disabilities.
  • The role includes supervisory duties such as training, evaluating, and coaching employees while serving as a first point of contact for the Open Door Policy.

Matching Summary

Match Score: 85

Marriott is seeking a front desk associate for Renaissance Hotels, responsible for processing guest check-ins, managing accounts, and addressing guest needs while ensuring adherence to company policies. The ideal candidate will have at least one year of related and supervisory experience, along with a commitment to delivering exceptional customer service.

Skills & Requirements

Must-have

  • Process guest check-ins and verify identity
  • Secure payment prior to issuing room key
  • Balance and drop receipts daily
  • Count and secure bank at shift start/end
  • Obtain manual authorizations for payments

Nice-to-have

  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Develop positive working relationships with team
  • Serve as role model for fair treatment policy

Key Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter