Customer Success Manager - Salesforce Marketing Cloud (sfmc Experience Mandatory)

Salesforce

Multiple Locations
Salesforce marketing cloud experience
Customer success management
Technical and operational configuration
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers

Job Summary

  • The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers.
  • As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers.

Skills & Requirements

Must-have

  • Salesforce Marketing Cloud experience
  • Customer Success Management
  • Technical and operational configuration
  • Stakeholder relationship management
  • Proactive Salesforce feature guidance
  • High severity case advocacy

Nice-to-have

  • Exceptional communication and presentation skills
  • Ability to learn new technologies quickly
  • Professionalism and dedication
  • Excellent collaboration skills
  • Forming relationships

Key Requirements

  • 8+ years relevant industry expertise
  • +2 years in Salesforce Ecosystem
  • Salesforce product certifications are a plus
  • Deep understanding of Marketing Cloud
  • Degree or equivalent experience

Work Rights

Not specified

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