Service Center Assistant

Sedgwick Australia Pty Ltd

Base: $17.00; bonus/equity: not specified; benefit...
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Customer liaison for claims
Enter application information accurately
Assign new claims to handlers
** Sedgwick Australia Pty Ltd is seeking a Service Center Assistant to facilitate the claims application process and serve as a customer liaison. The ideal candidate should possess strong customer service skills, effective communication abilities, and some experience in an inbound call center environment. The position offers a supportive work culture, competitive benefits, and opportunities for career growth. **

Job Summary

  • Act as a customer liaison to expedite the claims application process, ensure correct case assignment, and assist customers with resolving problems and/or questions.
  • Communicate clearly and professionally with customers regarding all aspects of the claims process, including required documentation, timeframes, payment information, and claim status.
  • Sedgwick offers a comprehensive benefits package including medical, dental, vision, 401k with matching, PTO, disability and life insurance, and more.

Matching Summary

Match Score: 75

** Sedgwick Australia Pty Ltd is seeking a Service Center Assistant to facilitate the claims application process and serve as a customer liaison. The ideal candidate should possess strong customer service skills, effective communication abilities, and some experience in an inbound call center environment. The position offers a supportive work culture, competitive benefits, and opportunities for career growth. **

Salary

Base: $17.00; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package offered

Skills & Requirements

Must-have

  • Customer liaison for claims
  • Enter application information accurately
  • Assign new claims to handlers
  • Direct customer calls
  • Quality service culture

Nice-to-have

  • Caring culture
  • Work-life balance
  • Grow your career
  • Team environment

Key Requirements

  • High school diploma or GED
  • One year customer service experience
  • Inbound call center experience preferred
  • Disability plan eligibility knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter