Act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase
Job Summary
Act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase.
Support existing customers via chat, email, and phone, diagnose and troubleshoot client issues, and onboard new customers with training calls and check-ins.
Competitive salary, remote working flexibility, and 100% paid PPO medical, dental, and vision insurance are among the benefits offered.
Matching Summary
Act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase.
Skills & Requirements
Must-have
Client advocacy
Legal tech industry understanding
Proactive and energetic approach
Customer retention improvement
Nice-to-have
Engage, influence, and inspire stakeholders
User-experience design principles
Data analytics proficiency
Key Requirements
1-2 years of customer support experience
SaaS experience preferred
Strong initiative and creative problem solving
Strong communication skills
Able to work well with a team and independently
Excellent conflict management skills
Experience in the legal or consulting industry advantageous