Senior Client Service Representative

CIBC Capital Markets

Wadena, Canada
Financial services products expertise
Customer service expertise
Client engagement
As a Senior Client Service Representative, you will be the first line of support for clients working towards their financial goals, answering questions, assisting with transactions, and connecting them with the right team members

Job Summary

  • As a Senior Client Service Representative, you will be the first line of support for clients working towards their financial goals, answering questions, assisting with transactions, and connecting them with the right team members.
  • You will focus on the client experience, making interactions meaningful and helping clients manage their accounts and products, while also leveraging technology to introduce them to mobile banking applications.
  • CIBC offers a competitive compensation, banking benefits, wellbeing support, and social recognition programs, aiming to create an inclusive environment where all team members feel they belong.

Matching Summary

As a Senior Client Service Representative, you will be the first line of support for clients working towards their financial goals, answering questions, assisting with transactions, and connecting them with the right team members.

Skills & Requirements

Must-have

  • Financial services products expertise
  • Customer service expertise
  • Client engagement
  • Problem solving skills
  • Leveraging technology

Nice-to-have

  • Relationship-oriented
  • Goal oriented
  • Passionate about people
  • Love to learn
  • Values matter

Key Requirements

  • Legally eligible to work
  • Valid work or study permit (where applicable)

Work Rights

Not specified

Tailored Resume

Cover Letter