Forecasting Associate - Operations/contact Centre

Capital One

Nottingham, England, United Kingdom
Hybrid
Experience in forecasting tools
Strong analytical skills
Advanced user in ms excel
This role involves producing medium and long-term customer demand forecasts for contact centre operations

Job Summary

  • This role involves producing medium and long-term customer demand forecasts for contact centre operations.
  • You will lead monthly meetings to review performance and collaborate with stakeholders.
  • The company offers a hybrid working model and various employee benefits including training programs and wellness facilities.

Matching Summary

This role involves producing medium and long-term customer demand forecasts for contact centre operations.

Skills & Requirements

Must-have

  • experience in forecasting tools
  • strong analytical skills
  • advanced user in MS Excel

Nice-to-have

  • experience with AWS
  • excellent attention to detail
  • strong problem identification skills

Key Requirements

  • experience working with data
  • ability to communicate effectively
  • SQL desirable but not essential

Work Rights

Not specified

Tailored Resume

Cover Letter