As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs and provide effective solutions while championing processes and risk culture.
CommBank supports Aboriginal and Torres Strait Islander Peoples through professional and personal community networks and encourages applicants to complete online assessments within 48 hours.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth financial product knowledge
Ability to handle credit product applications
Strong communication skills
Risk-adverse culture adherence
Part time availability for fixed roster
Nice-to-have
Problem solving and solution provision
Interest in financial wellbeing
Ability to work in busy retail environment
Ability to educate on digital banking
Integrity and customer centricity
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality