Manager Field Service, Instrument And Enterprise Services
PPD (Thermo Fisher) UK
Remote, ,
Field service team management
Technical support for analytical instruments
Customer relationship management
Join Thermo Fisher Scientific to contribute to making the world healthier, cleaner, and safer by supporting scientific service delivery
Job Summary
Join Thermo Fisher Scientific to contribute to making the world healthier, cleaner, and safer by supporting scientific service delivery.
Manage and develop a team of Field Service Engineers providing installation, maintenance, and customer support for sophisticated instruments.
Collaborate across departments to implement service strategies that grow revenue and enhance customer satisfaction while maintaining quality and safety standards.
Matching Summary
Join Thermo Fisher Scientific to contribute to making the world healthier, cleaner, and safer by supporting scientific service delivery.
Skills & Requirements
Must-have
Field service team management
Technical support for analytical instruments
Customer relationship management
Service business growth
Project management skills
CRM and service management tools proficiency
Travel up to 50%
Nice-to-have
Experience with regulated environments
Multilingual skills
Process improvement methodologies
Advanced degree preferred
Collaboration with sales and technical teams
Key Requirements
Bachelor's Degree plus 5 years technical service experience
3-5 years people management experience
Native Italian speaker with English proficiency
Valid driver's license and clean driving record
Ability to travel 25-50%
Additional certifications in service management beneficial