Strategic Pursuits Lead

ZENDESK PTY

Base: $182,000.00-$274,000.00 ote; bonus/equity: e...
Hybrid
Lead end-to-end pursuits for $1m+ deals
Deep cx and contact center transformation expertise
Build data-backed business cases and roi models
The role focuses on owning pursuit strategy for the most complex, high-value opportunities typically exceeding $1 million

Job Summary

  • The role focuses on owning pursuit strategy for the most complex, high-value opportunities typically exceeding $1 million.
  • Candidates must leverage CX and technical expertise to shape executive conversations and shift discussions from product features to measurable business outcomes.
  • Zendesk offers a competitive On Target Earnings range of $182,000 to $274,000 with an 80/20 base/commission pay mix.

Matching Summary

The role focuses on owning pursuit strategy for the most complex, high-value opportunities typically exceeding $1 million.

Salary

Base: $182,000.00-$274,000.00 OTE; Bonus/Equity: Eligible for bonus and incentives; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead end-to-end pursuits for $1M+ deals
  • Deep CX and contact center transformation expertise
  • Build data-backed business cases and ROI models
  • Influence C-suite stakeholders and executive sponsors
  • Translate experience design into viable technical solutions

Nice-to-have

  • Proven public speaking and thought leadership
  • Experience applying AI technologies in customer service
  • Strong relationship-building skills
  • Ability to travel extensively 40-60%
  • MBA preferred qualification

Key Requirements

  • 8+ years of consulting experience in customer service or CX
  • 5+ years of experience applying AI technologies within customer service
  • Bachelor's degree in Engineering, Computer Science, or related field
  • Proven track record closing multi-million-dollar enterprise deals
  • Willingness to travel extensively (40-60%)

Work Rights

Not specified

Tailored Resume

Cover Letter