Citiconnect Support Specialist

Publix Serving (Civica)

Mumbai, Maharashtra, India
Technical support for files and api
Investigative and analytical skills
Clear written and verbal communication
The CitiConnect Support Specialist is responsible for providing clients with resolutions and technical support

Job Summary

  • The CitiConnect Support Specialist is responsible for providing clients with resolutions and technical support.
  • This role involves investigating cases escalated from clients and internal teams to resolution.
  • The specialist will ensure compliance with corporate policies and provide trusted advice on Citi’s digital products.

Matching Summary

The CitiConnect Support Specialist is responsible for providing clients with resolutions and technical support.

Skills & Requirements

Must-have

  • Technical support for Files and API
  • Investigative and analytical skills
  • Clear written and verbal communication

Nice-to-have

  • Customer service experience
  • Knowledge of SWIFT and ISO20022 XML
  • Ability to influence change

Key Requirements

  • 0-2 years of relevant experience
  • Experience in customer service preferred
  • Computer proficiency

Work Rights

Not specified

Tailored Resume

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