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Darktrace Australia PTY is seeking a Customer Success Manager to manage LATAM accounts, focusing on driving customer satisfaction and revenue growth through upselling and renewals. The ideal candidate should have a strong background in customer success or related fields, along with excellent communication skills and a foundational understanding of cybersecurity.
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Job Summary
Manage a portfolio of existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR).
Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
Benefits include 18 days annual leave, 100% medical and dental insurance, Life Insurance, and an Employee Assistance Program.
Matching Summary
Match Score: 75
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Darktrace Australia PTY is seeking a Customer Success Manager to manage LATAM accounts, focusing on driving customer satisfaction and revenue growth through upselling and renewals. The ideal candidate should have a strong background in customer success or related fields, along with excellent communication skills and a foundational understanding of cybersecurity.
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Skills & Requirements
Must-have
Drive adoption and outcomes
Maximize utility from deployments
Identify and drive upsells
Manage customer escalations
Build strategic partnerships
Nice-to-have
Passion for cybersecurity and AI
Deliver best service to customers
Collaborate with cross-functional teams
Key Requirements
Minimum 5 years of experience
Strong communication and presentation skills
Familiarity with enterprise networking technology (preferred)
Foundational understanding of cybersecurity concepts