The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction
Job Summary
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
Achieves renewals via demonstrated realized value and Flex consumption progress, and drives strategic Flex adoption and planning across enterprise accounts.
CrowdStrike protects the people, processes and technologies that drive modern organizations with the world's most advanced AI-native platform.
Matching Summary
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
Skills & Requirements
Must-have
Customer onboarding and adoption
Falcon Flex adoption and growth
Executive Business Reviews
Value realization and ROI analysis
Customer success planning
Cross-sell and upsell enablement
Nice-to-have
Mission-driven company culture
Limitless passion and innovation
Fanatical customer commitment
Autonomy and career ownership
Global cybersecurity leader
Key Requirements
Minimum 8+ years of relevant professional experience
Strong financial acumen with ability to calculate and communicate ROI metrics
Experience with flexible licensing models
Proven track record of managing complex customer relationships
BA/BS or equivalent educational background preferred