Customer Service Representative - Keilor Downs

CommBank

Keilor Downs, AU
**
Exceptional customer service
In-depth customer conversations
Process credit product applications
** CommBank is seeking a Customer Service Representative for their Keilor Downs branch, focusing on delivering exceptional banking experiences to personal and small business customers. The role involves engaging with customers, assessing their financial needs, and providing tailored banking solutions while adhering to a risk-adverse culture. **

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Keilor Downs Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 75

** CommBank is seeking a Customer Service Representative for their Keilor Downs branch, focusing on delivering exceptional banking experiences to personal and small business customers. The role involves engaging with customers, assessing their financial needs, and providing tailored banking solutions while adhering to a risk-adverse culture. **

Skills & Requirements

Must-have

  • exceptional customer service
  • in-depth customer conversations
  • process credit product applications
  • demonstrate in-branch technology
  • champion processes and procedures

Nice-to-have

  • financial services experience
  • articulate financial terms clearly
  • act with integrity
  • place customer at the centre
  • improve financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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