Not specified; on-call allowance pyid for preferre...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
This role involves supporting business banking customers by providing world-class customer support for innovative eCommerce payment solutions
Job Summary
This role involves supporting business banking customers by providing world-class customer support for innovative eCommerce payment solutions.
The position requires a specialist who can handle risk management activities, resolve incidents, and communicate complex technical issues to service owners.
Candidates will work within a growing eCommerce Product Team undergoing digital transformation with flexible remote work options available across Australia.
Matching Summary
This role involves supporting business banking customers by providing world-class customer support for innovative eCommerce payment solutions.
Salary
Not specified; On-call allowance paid for preferred participation
Skills & Requirements
Must-have
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
High volume inquiries across multiple channels
Risk management activities experience
Nice-to-have
Passion for finding customer solutions
Ability to pick up new technologies quickly
Excellent communication skills
Collaborative team focus
Flexible availability for rotating roster
Key Requirements
12 Month fixed term opportunity
Experience with financial institution or SaaS platform
Willingness to work rotating roster including evenings and weekends