Senior Manager, Life Administration (hnw), Life Operations

FWD Life Insurance Group

Millennium City, Hong Kong
Policy administration processes
Life insurance product knowledge
Team leadership and management
FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets with a tech-enabled approach

Job Summary

  • FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets with a tech-enabled approach.
  • The role involves leading and coaching the Life Administration team to maintain strong technical capability and service quality while driving efficiency and compliance.
  • The company offers a 5-day workweek, 20-22 days annual leave, excellent learning and development opportunities, and an attractive package.

Matching Summary

FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets with a tech-enabled approach.

Skills & Requirements

Must-have

  • policy administration processes
  • life insurance product knowledge
  • team leadership and management
  • customer-centric service
  • regulatory compliance and AML/CTF
  • operational KPI monitoring
  • stakeholder management skills

Nice-to-have

  • digitalization and system improvements
  • analytical and problem-solving skills
  • bilingual in English and Chinese
  • collaboration with cross-functional teams

Key Requirements

  • 10-12 years life insurance operations experience
  • exposure to High-Net-Worth business
  • strong knowledge of policy administration
  • leadership and team management experience
  • proficiency in English and Chinese

Work Rights

Not specified

Tailored Resume

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