D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, 100D PASIR PANJANG ROAD MEISSA 118520
Sgd 2,800 - 3,800 / monthly pm
On-site
Team building facilitation
Workaround solutions
Troubleshooting
The Helpdesk Engineer position at THE HACENS TALENT PTE. LTD. requires candidates to work in a rotating shift schedule to provide 24/7 support for user queries and technical issues. The role emphasizes first-call resolution, troubleshooting, and effective communication while adhering to ITIL processes
Job Summary
Troubleshooting: Provide initial diagnosis for hardware, software, and network issues, escalating to higher support tiers when necessary
Escalation management: Route unresolved issues to Level 2/3 support teams while maintaining communication with users
Monitoring: Keep track of system alerts, performance dashboards, and critical services to proactively detect outages
Matching Summary
Match Score: 85
The Helpdesk Engineer position at THE HACENS TALENT PTE. LTD. requires candidates to work in a rotating shift schedule to provide 24/7 support for user queries and technical issues. The role emphasizes first-call resolution, troubleshooting, and effective communication while adhering to ITIL processes.