Team Lead, Product Support - Revenue Suite

Stripe

Mexico City, Mexico
On-site
Experience coaching customer service teams
Proven ability to manage performance metrics
Deep expertise in product support operations
This role involves managing up to 6 Operations Associates as their primary point of contact for performance management and coaching

Job Summary

  • This role involves managing up to 6 Operations Associates as their primary point of contact for performance management and coaching.
  • The team is responsible for resolving challenging user issues and contributing to the overall user satisfaction at Stripe.
  • You will drive initiatives to improve operational performance, scale operations, and foster a culture of continuous improvement.

Matching Summary

This role involves managing up to 6 Operations Associates as their primary point of contact for performance management and coaching.

Skills & Requirements

Must-have

  • Experience coaching customer service teams
  • Proven ability to manage performance metrics
  • Deep expertise in product support operations
  • Strong cross-functional communication skills

Nice-to-have

  • Experience delivering weekly business metrics
  • Background in new process launch initiatives
  • Passion for inspiring team culture
  • Track record of continuous improvement

Key Requirements

  • Minimum experience leading customer service teams
  • Subject matter expert in product support operations
  • Ability to provide constructive feedback and mentorship

Work Rights

Not specified

Tailored Resume

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