1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a strategic liaison between Professional Services and Production Services to drive enterprise-level support and service activities
Job Summary
This role serves as a strategic liaison between Professional Services and Production Services to drive enterprise-level support and service activities.
The Customer Success Manager will act as a partner to executive stakeholders, designing success plans that align product roadmaps with the customer's long-term business strategy.
Workday offers a culture of integrity and empathy where employees are trusted to take risks and develop skills while working on cutting-edge AI solutions.
Matching Summary
This role serves as a strategic liaison between Professional Services and Production Services to drive enterprise-level support and service activities.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management with Workday HCM Payroll or Financials
Business level Japanese communication skills
Executive stakeholder relationship management
SaaS environment customer management
Nice-to-have
Functional domain expertise in Financials
State and Local Government customer base experience
Adaptive Planning implementation experience
High-level presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Experience driving AI use cases for customers
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of time