Am Customer Services Excellence

Unilever Com Br

Karachi, Pakistan
Not specified
Digital transformation in customer services
Lead global digital projects e2e
Automate reporting dashboards
Unilever is seeking an Assistant Manager for Customer Services Excellence in Karachi, Pakistan, to enhance customer experience through digital transformation and strategic project leadership. The role requires a Bachelor’s degree and 1-3 years of relevant experience, focusing on driving efficiency, data-driven decision-making, and continuous improvement

Job Summary

  • The purpose of the Customer Service Excellence role is to elevate the end to end customer experience by driving digital transformation within Customer Services.
  • Lead Global Digital Projects E2E for order processing & replenishment, MT operational efficiencies, Accounts Receivables automation, and Business Waste Automation.
  • Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

Matching Summary

Match Score: 75

Unilever is seeking an Assistant Manager for Customer Services Excellence in Karachi, Pakistan, to enhance customer experience through digital transformation and strategic project leadership. The role requires a Bachelor’s degree and 1-3 years of relevant experience, focusing on driving efficiency, data-driven decision-making, and continuous improvement.

Skills & Requirements

Must-have

  • Digital Transformation in Customer Services
  • Lead Global Digital Projects E2E
  • Automate reporting dashboards
  • Continuous improvement through digitization
  • Data Driven Decision Making
  • ERP/WMS systems

Nice-to-have

  • Inclusive, collaborative, and flexible working environment
  • Owner's mindset
  • Agility and continuous learning
  • Focus on Consumer needs

Key Requirements

  • Bachelor’s degree in Business, Supply Chain, or related field
  • 1-3 years of experience in supply chain or customer service
  • Experience in FMCG or retail preferred

Work Rights

Not specified

Tailored Resume

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