Senior Associate - Global Customer Care (us Shift)

Smith+Nephew

Not specified; not specified; benefits include maj...
Hybrid
5-7 years experience in order management
Hands-on experience with sap and edi systems
Us shift availability (5:30 pm to 2:30 am ist)
The role involves taking ownership of complex surgery order processing, corrections, invoicing, and dispute resolution while driving accuracy and efficiency

Job Summary

  • The role involves taking ownership of complex surgery order processing, corrections, invoicing, and dispute resolution while driving accuracy and efficiency.
  • Candidates will serve as a subject matter expert guiding junior team members and collaborating cross-functionally to support process improvement initiatives.
  • The company offers major medical coverage, educational assistance, flexible personal time off, and night shift allowances for this position.

Matching Summary

The role involves taking ownership of complex surgery order processing, corrections, invoicing, and dispute resolution while driving accuracy and efficiency.

Salary

Not specified; Not specified; Benefits include Major Medical coverage, Educational Assistance, Night Shift Allowances, Free Cab Transport, and One Time Meal

Skills & Requirements

Must-have

  • 5-7 years experience in order management
  • Hands-on experience with SAP and EDI systems
  • US Shift availability (5:30 PM to 2:30 AM IST)
  • Strong analytical and problem-solving skills
  • Cross-functional collaboration with global stakeholders

Nice-to-have

  • Mentorship of junior team members
  • Continuous improvement mindset
  • Customer-first approach
  • Experience with Esker digital tools
  • Proven ability to handle high-pressure situations

Key Requirements

  • Bachelor's Degree or equivalent experience
  • 5-7 years of relevant operational experience
  • Work from office requirement Monday to Friday

Work Rights

Not specified

Tailored Resume

Cover Letter