Helpdesk And Resources Coordinator Wcc623895

Westminster City Council

Westminster, United Kingdom
£34,359 - £37,509 py; negotiable depending upon ex...
On-site
First-class customer service
Receive and record job requests
Resolve customer enquiries via email and phone
As part of the Corporate Property Helpdesk Team, you’ll deliver first-class customer service to internal and external users of our building portfolio

Job Summary

  • As part of the Corporate Property Helpdesk Team, you’ll deliver first-class customer service to internal and external users of our building portfolio.
  • You’ll carry out a variety of administrative tasks to support the Workplace and Facilities Management (FM) team.
  • You’ll be joining a highly collaborative team with a strong focus on delivering positive outcomes.

Matching Summary

As part of the Corporate Property Helpdesk Team, you’ll deliver first-class customer service to internal and external users of our building portfolio.

Salary

£34,359 - £37,509 per annum; Negotiable depending upon experience; Not specified

Skills & Requirements

Must-have

  • First-class customer service
  • Receive and record job requests
  • Resolve customer enquiries via email and phone
  • Log calls accurately and update council system
  • Build relationships with service areas and end users

Nice-to-have

  • Positive, flexible approach
  • Motivated, enthusiastic leader
  • Support staff with diverse enquiries

Key Requirements

  • Experience in helpdesk or customer-facing environment
  • Computer-Aided Facility Management (CAFM) system/call handling system experience
  • Experience in a fast-paced, target-driven environment

Work Rights

Not specified

Tailored Resume

Cover Letter