Front Office Manager

Sofitel Brisbane Central

Bandung, Indonesia
On-site
Exceptional guest experiences
Front office operations
Guest satisfaction enhancement
Lead and manage the front office team, including reception, concierge, and reservations staff

Job Summary

  • Lead and manage the front office team, including reception, concierge, and reservations staff.
  • Develop and implement strategies to enhance guest satisfaction and operational efficiency.
  • We support you to grow and learn every day, making sure that work brings purpose to your life.

Matching Summary

Lead and manage the front office team, including reception, concierge, and reservations staff.

Skills & Requirements

Must-have

  • Exceptional guest experiences
  • Front office operations
  • Guest satisfaction enhancement
  • Revenue management strategies
  • Brand standards compliance

Nice-to-have

  • Customer-focused leadership
  • Team motivation and training
  • Problem-solving and decision-making
  • Adaptability and pressure handling
  • Local tourism industry knowledge

Key Requirements

  • Bachelor's degree in Hospitality Management
  • 5+ years of experience in hotel front office
  • 2+ years in a managerial role
  • Proficiency in Property Management Systems
  • Fluency in English and Bahasa Indonesia

Work Rights

Not specified

Tailored Resume

Cover Letter