End User Services Specialist / It Helpdesk (m/w/d)

ZOLL Medical Corporation

Köln, Germany
Not specified; benefits: 50 € pension contribution...
**
1st and 2nd level technical support
End device maintenance and troubleshooting
User account and permission management
** ZOLL Medical Corporation is seeking an End User Services Specialist / IT Helpdesk in Köln, Germany, to provide technical support for hardware and software, contributing to the company's mission of saving lives through innovative medical technology. The position offers a hybrid work model, a range of employee benefits, and requires at least two years of relevant experience. **

Job Summary

  • The role involves providing technical 1st and 2nd level support for hardware and software both on-site and remotely.
  • Candidates will manage user accounts, permissions, and resolve support tickets using modern ITSM systems like ServiceNow.
  • The company offers a hybrid work model, 38-hour work week, 30 days of vacation, and various benefits including pension contributions.

Matching Summary

Match Score: 75

** ZOLL Medical Corporation is seeking an End User Services Specialist / IT Helpdesk in Köln, Germany, to provide technical support for hardware and software, contributing to the company's mission of saving lives through innovative medical technology. The position offers a hybrid work model, a range of employee benefits, and requires at least two years of relevant experience. **

Salary

Not specified; Benefits: 50 € pension contribution; 300 € health insurance budget; 38-hour week; 30 days vacation

Skills & Requirements

Must-have

  • 1st and 2nd level technical support
  • End device maintenance and troubleshooting
  • User account and permission management
  • ITSM system experience like ServiceNow

Nice-to-have

  • International team collaboration skills
  • Hands-on mentality and service focus
  • Strong problem-solving orientation

Key Requirements

  • Minimum 2 years technical support experience
  • Completed IT education or equivalent experience
  • Fluent German and very good English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter