Executive/ Senior Executive, Customer Relations (operations)

SMRT Corporation Ltd

Singapore
On-site
Handle customer feedback and claims
Liaise with internal departments
Liaise with regulators
Manage and handle customer feedback, claims, which maybe sensitive in nature

Job Summary

  • Manage and handle customer feedback, claims, which maybe sensitive in nature.
  • Liaise with internal departments for case investigation and provide resolution.
  • Able to be activated for crisis communications and be on rostered duty for serious accident cases.

Matching Summary

Manage and handle customer feedback, claims, which maybe sensitive in nature.

Skills & Requirements

Must-have

  • Handle customer feedback and claims
  • Liaise with internal departments
  • Liaise with regulators
  • Respond within prescribed turnaround time
  • Meet Key Performance Indicators
  • Manage team schedule
  • Handle escalated cases
  • Crisis communications activation

Nice-to-have

  • Strong customer service disposition
  • Work independently under challenging situations
  • Achieve high levels of customer satisfaction

Key Requirements

  • Degree in Business/Mass Communication
  • Minimum grade of A2 in English at GCE “O” levels
  • At least 5 years of relevant working experience
  • Experience in Call Centre and Customer Service environment
  • Proficiency in English and a Mother Tongue language

Work Rights

Not specified

Tailored Resume

Cover Letter