L2 It Support

SHORE Solutions Inc

Quezon City, Philippines
On-site
Microsoft 365 administration
Windows desktop and server support
Identity and access management
SHORE Solutions Inc is seeking an L2 IT Support Analyst in Quezon City, Philippines, to provide advanced technical support in a Microsoft-centric environment. The ideal candidate should possess strong technical skills, especially in Microsoft 365 and cloud services, along with excellent customer service abilities

Job Summary

  • The IT Support Analyst – Level 2 is responsible for providing advanced technical support across Grosvenor Engineering Group’s Microsoft‑centric technology environment.
  • This role delivers second‑level support for end‑user computing, cloud platforms, identity services, endpoint management, security controls, and collaboration systems.
  • The position acts as an escalation point from Level 1 support, performs technical troubleshooting, supports infrastructure and cloud services, contributes to continuous improvement, and ensures services align with Australian IT service delivery standards and best practice frameworks such as ITIL.

Matching Summary

Match Score: 85

SHORE Solutions Inc is seeking an L2 IT Support Analyst in Quezon City, Philippines, to provide advanced technical support in a Microsoft-centric environment. The ideal candidate should possess strong technical skills, especially in Microsoft 365 and cloud services, along with excellent customer service abilities.

Skills & Requirements

Must-have

  • Microsoft 365 administration
  • Windows desktop and server support
  • Identity and access management
  • Endpoint deployment and configuration
  • Security alert investigation
  • Ticketing/service management systems

Nice-to-have

  • Continuous improvement of IT processes
  • Excellent customer service skills
  • Team-oriented mindset
  • Ability to work under pressure

Key Requirements

  • Minimum 3 years IT support experience
  • Relevant IT qualification or equivalent industry experience

Work Rights

Not specified

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