This role is critical in strengthening our customer experience framework, ensuring service quality, managing customer feedback channels, and supporting regulatory and management reporting
Job Summary
This role is critical in strengthening our customer experience framework, ensuring service quality, managing customer feedback channels, and supporting regulatory and management reporting.
You will collaborate closely with internal and external teams to uphold service excellence and enhance customer satisfaction.
UOB is an equal opportunity employer that values honorable, enterprising, united, and committed principles, striving for long-term success.
Matching Summary
This role is critical in strengthening our customer experience framework, ensuring service quality, managing customer feedback channels, and supporting regulatory and management reporting.
Skills & Requirements
Must-have
Customer experience framework management
Service quality and compliance monitoring
Customer feedback and complaint handling
Microsoft PowerPoint and Excel proficiency
Reporting and data analysis
Organizational and multitasking skills
Nice-to-have
Good communication skills
Ability to interact professionally with customers
Proactive and detail-oriented
Experience in customer experience or reporting roles
Key Requirements
Prior experience in customer experience or reporting roles