User Voice Experience Advocate

Canva

Seoul, South Korea
On-site
Customer support strategy
End-to-end support experiences
User insights advocacy
Create and execute the support strategy that makes Korean users feel like Canva was built just for them

Job Summary

  • Create and execute the support strategy that makes Korean users feel like Canva was built just for them.
  • Drive measurable service improvements by reducing customer effort and increasing satisfaction.
  • Become the expert on Korean users' voices and advocate for user insights to inform decision-making.

Matching Summary

Create and execute the support strategy that makes Korean users feel like Canva was built just for them.

Skills & Requirements

Must-have

  • Customer support strategy
  • End-to-end support experiences
  • User insights advocacy
  • Cross-functional collaboration
  • Native Korean speaker

Nice-to-have

  • Problem-solving in ambiguity
  • Fast-paced environment adaptability
  • Independent work ethic
  • Storytelling and communication

Key Requirements

  • 5+ years in customer experience or support operations
  • Proven track record in launching 0 to 1 initiatives
  • Fluent verbal and written English communication

Work Rights

Not specified

Tailored Resume

Cover Letter