Workforce Planning Manager

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Workforce planning and analytics
Schedule reconciliation control
Workforce data validation
This role is accountable for workforce planning and analytics alongside end-to-end ownership of schedule reconciliation and workforce data controls to protect pay accuracy, regulatory compliance and operational integrity across Retail Operations

Job Summary

  • This role is accountable for workforce planning and analytics alongside end-to-end ownership of schedule reconciliation and workforce data controls to protect pay accuracy, regulatory compliance and operational integrity across Retail Operations.
  • You will design, maintain and continuously improve workforce models while ensuring workforce data across planning and HR systems is accurate, controlled and auditable.
  • The role involves partnering with COO leaders, Risk and Audit to ensure workforce data integrity, pay accuracy, compliance with Enterprise Agreements and audit readiness.

Matching Summary

This role is accountable for workforce planning and analytics alongside end-to-end ownership of schedule reconciliation and workforce data controls to protect pay accuracy, regulatory compliance and operational integrity across Retail Operations.

Skills & Requirements

Must-have

  • workforce planning and analytics
  • schedule reconciliation control
  • workforce data validation
  • use of R, Python and SQL
  • workforce management systems experience
  • operating in regulated environments

Nice-to-have

  • root-cause analysis skills
  • stakeholder query support
  • automation and standardisation improvements
  • translating technical findings for non-technical stakeholders

Key Requirements

  • experience with controls, reconciliations or governance processes
  • hands-on experience using R, Python and SQL
  • experience with workforce management systems like Verint WFM
  • tertiary qualifications or equivalent experience in analytics, statistics, mathematics or workforce planning

Work Rights

Not specified

Tailored Resume

Cover Letter