Manager, Service Ops

Otisjob

Seattle, WA, United States
Base: $118,000 to $150,000; bonus/equity: not spec...
On-site
Field employee safety and quality
Manage service field activities
Allocate manpower and materials
The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety

Job Summary

  • The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety.
  • This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction.
  • Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.

Matching Summary

The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety.

Salary

Base: $118,000 to $150,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, prescription drug, dental and vision coverage, 401(k) with company match, three weeks paid vacation, paid company holidays, paid sick leave, life insurance, disability coverage, voluntary benefits, parental leave, adoption assistance, tuition reimbursement, performance bonus opportunities

Skills & Requirements

Must-have

  • Field employee safety and quality
  • Manage service field activities
  • Allocate manpower and materials
  • Conduct field education training
  • Improve efficiencies and route schedules
  • Provide technical support to field staff
  • Authorize repair orders and track completion
  • Lead change for efficiency and communication

Nice-to-have

  • International talent driven company
  • Values Safety, Ethics, Quality, Innovation
  • Passionate and driven individual
  • Superior customer satisfaction

Key Requirements

  • High school education required
  • BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
  • Experience working with a team of technicians required
  • Leadership experience required
  • Travel is required within your territory
  • Driver’s license as required for your territory

Work Rights

Not specified

Tailored Resume

Cover Letter