Illumina is seeking a Customer Care Representative for a 12-month contract in Australia. The role involves supporting customer orders through various functions including order validation, logistics, and collaboration with multiple departments to ensure a positive customer experience
Job Summary
The role supports the customer ordering process from quote generation to final delivery of genomic technology products.
Employees will validate technical aspects of orders, coordinate shipping documentation, and collaborate with multiple internal departments including Sales and Finance.
Illumina is committed to health equity and offers an inclusive environment where employees can make a difference in human health.
Matching Summary
Match Score: 85
Illumina is seeking a Customer Care Representative for a 12-month contract in Australia. The role involves supporting customer orders through various functions including order validation, logistics, and collaboration with multiple departments to ensure a positive customer experience.
Skills & Requirements
Must-have
2-5 years customer support experience
Experience with ERP systems like SAP or JDE
Strong written and verbal English communication
Proficiency in Excel, Outlook, and Word
Detail-oriented approach to order accuracy
Nice-to-have
Experience working with freight forwarders
Background in international logistics
Familiarity with Internet commerce sites
Desire to provide total customer support
Ability to work effectively in a team environment
Key Requirements
B.S. in Life Sciences, Chemistry, or Business preferred
Must be detail-oriented with strong problem-solving skills