Expert Technical Claim Management (m/w/d)

FUCHS LUBRICANTS GERMANY GmbH

Mannheim, BW, DE
On-site
Sap and excel knowledge
Customer portals experience
Claim management methods
Independently handle complex customer complaints from root cause analysis to completion, including implementing and verifying corrective actions

Job Summary

  • Independently handle complex customer complaints from root cause analysis to completion, including implementing and verifying corrective actions.
  • Create technical feedback such as 8D reports and support customer meetings in collaboration with product or key account management.
  • Fuchs offers a secure future, competitive compensation, good social benefits, individual training, and promotes equal opportunities.

Matching Summary

Independently handle complex customer complaints from root cause analysis to completion, including implementing and verifying corrective actions.

Skills & Requirements

Must-have

  • SAP and Excel knowledge
  • Customer portals experience
  • Claim management methods
  • Quality management basics
  • Process understanding
  • Strong communication skills
  • Analytical thinking

Nice-to-have

  • Programming knowledge
  • Experience with demanding customers
  • Team player
  • Resilience
  • Continuous learning

Key Requirements

  • Method competence in claim management (e.g., 5-Why, Ishikawa, 8D)
  • Good German and English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter