The Community Manager supports the Lead Concierge and on-site team in delivering customer services and building operations to the standards of a five-star building
Job Summary
The Community Manager supports the Lead Concierge and on-site team in delivering customer services and building operations to the standards of a five-star building.
This position assists the Portfolio Manager in creating and executing the association’s annual management plan and provides on-site services including inspections, vendor scheduling, and responding to homeowner inquiries.
Work hours total 40 per week with a flexible schedule that may fluctuate based on board meeting attendance and concierge desk coverage needs.
Matching Summary
The Community Manager supports the Lead Concierge and on-site team in delivering customer services and building operations to the standards of a five-star building.
Skills & Requirements
Must-have
Management of concierge team performance
On-site building operations
Customer service delivery
Vendor relationship management
Scheduling and coverage management
Weekly on-site visits required
Nice-to-have
Self-motivated and reliable
Flex work environment
Five-star service standards
Training and staff development
Key Requirements
Face to face customer interaction
Responsible for on-site staff schedules and coverage
After hours availability for board meetings and emergencies