Collections Account Analyst

Howard University

Washington, DC, US
Base: $63,000 - $70,000; bonus/equity: not specifi...
Strong communication skills for phone and email
Experience with accounts receivable processes
Knowledge of ferpa and fdcpa compliance
The role serves as a frontline financial support specialist dedicated to helping students regain good financial standing through compassionate counseling

Job Summary

  • The role serves as a frontline financial support specialist dedicated to helping students regain good financial standing through compassionate counseling.
  • Howard University offers comprehensive benefits including health insurance, 403(b) matching, and ongoing professional development opportunities.
  • Incumbents must ensure all communications align with university policies, federal regulations like FERPA, and established service quality standards.

Matching Summary

The role serves as a frontline financial support specialist dedicated to helping students regain good financial standing through compassionate counseling.

Salary

Base: $63,000 - $70,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 403(b) match, PTO

Skills & Requirements

Must-have

  • Strong communication skills for phone and email
  • Experience with accounts receivable processes
  • Knowledge of FERPA and FDCPA compliance
  • Ability to handle confidential student data
  • Proficiency in ERP or student information systems

Nice-to-have

  • Empathetic approach to students in financial distress
  • Experience supporting adult learners facing hardship
  • Collaborative mindset working with campus partners
  • Comfortable working nontraditional service hours

Key Requirements

  • Bachelor's degree preferred or equivalent experience
  • One to two years in customer service or billing
  • Experience with Workday or similar ERP systems

Work Rights

Not specified

Tailored Resume

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