Advisor Senior, Patient Experience (s)

SSM Health

Oklahoma, US
Fully remote
Designing and implementing patient experience initiatives
Coaching senior leadership and staff
Integrating data-driven insights
This non-clinical leadership role is responsible for advancing the health system by designing, implementing, and sustaining strategic patient experience initiatives

Job Summary

  • This non-clinical leadership role is responsible for advancing the health system by designing, implementing, and sustaining strategic patient experience initiatives.
  • Serves as a high-level coach, facilitator, and project leader, working closely with senior leadership, department managers, physicians, and frontline staff to embed a culture of presence, service excellence, and continuous improvement.
  • Integrates data-driven insights, coaching methodologies, and system-wide frameworks to elevate the patient, family, and employee experience.

Matching Summary

This non-clinical leadership role is responsible for advancing the health system by designing, implementing, and sustaining strategic patient experience initiatives.

Skills & Requirements

Must-have

  • designing and implementing patient experience initiatives
  • coaching senior leadership and staff
  • integrating data-driven insights
  • driving workforce development
  • engaging diverse stakeholders

Nice-to-have

  • embedding a culture of presence
  • elevating service standards
  • co-designing experience strategies

Key Requirements

  • Seven years in patient experience role
  • Five years in leadership
  • Bachelor's degree

Work Rights

Must reside in Oklahoma or willing to relocate

Tailored Resume

Cover Letter