Senior Specialist, Plant Voice Of Customer

Ceer Motors

On-site
Voice of customer (voc) reviews
Root-cause analysis execution
Cross-functional team facilitation
Ceer Motors is seeking a Senior Specialist for the Plant Voice Of Customer role, focusing on customer advocacy by analyzing feedback related to vehicle performance and quality. The ideal candidate will possess a strong background in automotive service operations and quality analysis, with at least three years of relevant experience. ###

Job Summary

  • The role acts as the primary customer advocate by monitoring PDI, early-mileage, and drive-event feedback to identify emerging quality trends.
  • Responsibilities include facilitating cross-functional communication to ensure fast alignment on quality requirements and timely resolution of issues.
  • The position requires performing root-cause analysis and validating corrective actions effectiveness using follow-up data and evidence.

Matching Summary

Match Score: 85

Ceer Motors is seeking a Senior Specialist for the Plant Voice Of Customer role, focusing on customer advocacy by analyzing feedback related to vehicle performance and quality. The ideal candidate will possess a strong background in automotive service operations and quality analysis, with at least three years of relevant experience. ###

Skills & Requirements

Must-have

  • Voice of Customer (VoC) reviews
  • Root-cause analysis execution
  • Cross-functional team facilitation
  • PDI and test-fleet feedback analysis
  • Drive-event observation monitoring

Nice-to-have

  • Data-driven improvement proposals
  • Dashboard and report development
  • Trend identification skills
  • Rapid containment strategies

Key Requirements

  • Bachelor's degree in mechanical engineering or related field
  • Minimum 3 years dealership aftersales experience
  • Advanced English speaking and written proficiency

Work Rights

Not specified

Tailored Resume

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