Business System Analyst

Amex GBT

Mexico City, Mexico
Hybrid
Level 2 technical support
Incident and case management
Troubleshoot live site issues
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
  • Flexible benefits are tailored to each country and start the day you do.
  • We strive to champion Inclusion in every aspect of our business at Amex GBT.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.

Skills & Requirements

Must-have

  • Level 2 technical support
  • Incident and case management
  • Troubleshoot live site issues
  • Defect management
  • XML, APIs, Web services debugging
  • SQL queries proficiency
  • Log analysis tools experience

Nice-to-have

  • Collaborate across virtual, global teams
  • Manage multiple issues simultaneously
  • High personal accountability
  • Thrive under pressure
  • Passion for mission

Key Requirements

  • 3 to 4+ years technical application support experience
  • Travel industry experience with GDS
  • Bachelor's degree in CS, IT, Engineering or equivalent
  • Troubleshooting multi-tiered web architectures
  • Experience with ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter