Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Knowledge management systems
Process analysis and improvement
Ai and machine learning concepts
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • knowledge management systems
  • process analysis and improvement
  • AI and machine learning concepts
  • data analysis and visualization
  • support technologies and platforms

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes/KCS
  • 2+ years SQL and data visualization tools
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter