Strategic Customer Success Lead

Bluefishai

New York, United States
On-site
Value delivery for strategic accounts
Ai adoption and campaign strategy
Product expertise and strategic partnership
Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement

Job Summary

  • Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
  • Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
  • Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.

Matching Summary

Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.

Skills & Requirements

Must-have

  • Value delivery for strategic accounts
  • AI adoption and campaign strategy
  • Product expertise and strategic partnership
  • Customer health monitoring and risk mitigation
  • Cross-functional collaboration

Nice-to-have

  • Startup-ready mentality
  • Thought leadership in AI
  • Building from the ground up

Key Requirements

  • 5+ years of experience in account management, customer success, or strategic partnerships
  • SaaS, ad tech, or marketing technology experience
  • Strong background in advertising, campaign strategy, and measurement
  • Experience advising customers on media strategy
  • Comfort working with data and customer feedback

Work Rights

Not specified

Tailored Resume

Cover Letter